All services are online
As of October 02, 9:24 PM IST
We have successfully completed the infrastructure upgrade, and are 100% operational. We are aware of some page speed issues that we are currently working on mitigating.
Apologies for the trouble, and thank you for your patience. https://t.co/WFPUXasVJU
Eddie has a good question here. Please rest assured your emails are safe.
All emails will be processed once we are online, thanks to an import service that can receive and store emails until the rest of the system is ready to start processing them. https://t.co/wPdMF7mJZ4
Hey folks, we have identified the root cause of the issue, and we are going down briefly to upgrade an infrastructure component. Sincere apologies for the problems this morning.
We are actively working on resolving issues arising from the infrastructure upgrades.
We did some significant infrastructure upgrades today. It will tangibly improve the quality of our service for years to come. Thanks for your patience! https://t.co/HrUpYqBf3J
Hi folks, There will be some downtimes today as we go through our infrastructure maintenance. Thanks for your understanding!
We're back online! Downtime was approximately 30 minutes.
Thank you being patient with us. Have a great week ahead!
Hi folks, we're taking SupportBee offline to undertake a small but important infrastructure upgrade. Expected downtime is 15 - 30 minutes. Thank you for your patience.
Releasing smart delivery for email notifications:https://t.co/vQuvX7pTyX using @magicbell_io
SupportBee is currently offline. We're actively investigating to determine the cause. We sincerely apologize for the trouble.
Please follow us here on Twitter for updates.